Return and Refund Policy
100% Money-Back Guarantee: Returns and Refunds
We stand behind every bottle.
If you are not completely satisfied with your Nutricel order, contact us anytime and we will refund you in full. There is no time limit.
Returns: you do not need to return the product to get a refund. No need to send anything back. You get your refund and you keep the bottle. There is no time limit, no return shipping and no restocking fee. Free, always.
Wholesale orders are excluded from this guarantee.
How to Request a Return or Refund
- Contact us in any of these ways: your account at nutricel.store/account (start a chat and tap "Request refund"), the chat bubble on nutricel.store, email at info@nutricel.store, or phone at (321) 312-0057.
- Include your order number and a quick note on what went wrong.
- That is it. We will confirm and take care of the rest.
Refunds go to your original payment method, usually within 5 to 10 business days, depending on your bank. Refund requests are reviewed by our team. You cannot refund an order on your own, so please contact us first. Questions before you buy? Reach us any time in any of the ways above. Reselling Nutricel products requires a signed wholesale contract. For wholesale, contact info@nutricel.store.